HousePlus Customer Support Center
HousePlus is here to help you succeed. Our dedicated HousePlus support team is available 6 days a week to assist with all your wholesale needs.
HousePlus Email Support
jack@houseplus-ch.com
Send us your HousePlus inquiry and we will respond within 24 hours on business days.
Send EmailHousePlus WhatsApp (China)
+86 155 7811 9543
Chat with our HousePlus sales team directly via WhatsApp for fast responses.
Open WhatsAppHousePlus WhatsApp (Nigeria)
+234 9078080738
Our HousePlus Africa regional team is available to assist Nigerian and West African buyers.
Open WhatsAppHousePlus WeChat
JackHousePlus
Add our HousePlus WeChat ID for direct communication with our China-based team.
How HousePlus Supports You
HousePlus Order Support
HousePlus assistance with order placement, tracking, and delivery coordination. We keep you informed at every stage.
HousePlus Technical Help
HousePlus product specifications, installation guides, and technical documentation in multiple languages.
HousePlus Warranty
All HousePlus products come with a 12-24 month warranty. HousePlus handles warranty claims efficiently.
HousePlus Documents
HousePlus assistance with certificates of origin and other customs documentation required for import.
HousePlus OEM/ODM
Expert HousePlus guidance on custom product development, branding, and private label manufacturing.
HousePlus Market Entry
HousePlus advice on product selection and market entry strategies for global markets.
HousePlus Business Hours
HousePlus Time Zone
China Standard Time (GMT+8)
Frequently Asked Questions
Q:What is the HousePlus minimum order quantity (MOQ) for wholesale?
The standard HousePlus MOQ starts at 100 units per product line. For mixed-container orders, HousePlus can accommodate lower quantities per SKU. Contact HousePlus to discuss your specific requirements.
Q:How long does HousePlus shipping take?
HousePlus standard lead time is 20-35 days for sea freight after order confirmation. HousePlus air freight options are available for urgent orders (7-14 days).
Q:Does HousePlus provide product samples?
Yes, HousePlus provides professional samples for evaluation. Sample fees apply and are typically refundable upon placing a bulk HousePlus order.
Q:What certifications do HousePlus products carry?
All HousePlus products carry CE, FCC, RoHS, and ISO 9001 certifications. HousePlus solar products hold IEC 61215 and IEC 61730 certifications.
Q:Can I visit the HousePlus factory?
Yes, HousePlus welcomes factory visits from serious buyers. Please contact HousePlus in advance to schedule your visit to our manufacturing facilities.
Q:What payment terms does HousePlus offer?
HousePlus accepts T/T, L/C, and Western Union. Standard HousePlus terms are 30% deposit and 70% before shipment.
Ready to Place a HousePlus Order?
Contact our HousePlus sales team today to discuss your wholesale requirements or request a HousePlus product catalog.