HousePlus FAQ
Find answers to common questions about HousePlus products and services.
HousePlus Quick Overview: Founded in 2010, we operate a 20,000 m² ISO 9001 certified factory in Guangdong, China. With 16 years of manufacturing experience, we serve 441+ wholesale clients across 53+ countries. Our B2B terms include MOQ 100–500 pcs, 20–35 day lead time, and a 12-month warranty. All products carry CE, FCC, RoHS, and IEC certifications. OEM/ODM services are available.
Company & Factory
Quick Facts — HousePlus at a Glance▼
20,000 m² Factory
ISO 9001 certified since 2010
53+ Countries
441+ wholesale clients served
MOQ 100–500 pcs
Flexible for standard & custom orders
20–35 Day Lead Time
From order confirmation to shipment
12-Month Warranty
Comprehensive after-sales support
CE, FCC, RoHS, IEC
Full international certification
Q: What is HousePlus?
A: HousePlus is a professional B2B manufacturer based in Guangdong, China, specializing in solar energy systems, home appliances, and 3C electronics for global wholesale buyers. We have been in business since 2010.
Q: Where is your factory located?
A: Our 20,000 m² ISO 9001 certified factory is located in Zhongshan, Guangdong, China. We welcome factory visits by appointment for serious wholesale buyers.
Q: How many years has HousePlus been manufacturing?
A: HousePlus was founded in 2010 and has over 16 years of manufacturing and international trade experience. We have served 441+ wholesale clients across 53+ countries.
Q: Can I visit your factory?
A: Yes, we welcome factory inspections by appointment. Please contact us at least 7 days in advance to schedule your visit. We can also arrange video factory tours for overseas clients.
Q: What is your production capacity?
A: Our factory operates 8 production lines with a monthly capacity of 100,000+ units across solar, appliance, and electronics categories.
Products & Certifications
Q: What products does HousePlus manufacture?
A: We manufacture three main categories: (1) Solar energy systems — panels, inverters, batteries, charge controllers, power stations; (2) Home appliances — air fryers, induction cooktops, electric kettles, toasters; (3) 3C electronics — TWS earphones, smart watches, power banks, SSDs, cables.
Q: Are your products certified for international markets?
A: Yes. All products carry CE (EU), FCC (North America), RoHS, ISO 9001, and IEC certifications. Lithium battery products also hold UN38.3 for safe air/sea shipping. Full compliance documentation is provided with every shipment.
Q: Do you have product datasheets and manuals?
A: Yes. We provide English datasheets, user manuals, packaging artwork, and compliance certificates in PDF format for every SKU.
Q: Can I request product samples before placing a bulk order?
A: Yes. Samples are available at wholesale cost plus shipping. Sample lead time is 3–7 days. Sample cost is refundable against your first bulk order of 500+ pieces.
Q: Do your products support dual voltage (110V / 220V)?
A: Most home appliances support 220–240V by default. We can customize voltage, plug type, and frequency (50/60Hz) for your target market. Please specify requirements when requesting a quote.
Ordering & Pricing
Q: What is your MOQ (Minimum Order Quantity)?
A: Standard MOQ is 100 pieces per model for most products. Customized/OEM products typically require 500 pieces minimum.
Q: What is your pricing structure?
A: We offer tiered pricing based on order volume: 100–499 pcs (standard), 500–999 pcs (5% discount), 1,000–4,999 pcs (10% discount), 5,000+ pcs (custom quote). Contact us for a detailed price list.
Q: What payment terms do you accept?
A: We accept T/T (bank transfer) with 30% deposit and 70% balance before shipment. For orders over $20,000, we also accept L/C at sight. PayPal is available for sample orders only.
Q: Can I mix different products in one order?
A: Yes. You can mix SKUs across solar, appliance, and electronics categories in one container. The total order value must meet our minimum of $3,000 per shipment.
Q: Do you offer exclusive distribution agreements?
A: Yes. For buyers committing to annual purchase volumes of $100,000+, we offer exclusive territorial distribution rights with protected pricing and marketing support.
Lead Time & Shipping
Q: What is your standard lead time?
A: Standard lead time is 20–35 days after deposit confirmation. Stock items ship within 5–10 days. OEM/ODM orders with custom moulds take 30–45 days. Peak season (Q4) may add 5–10 days.
Q: What shipping methods do you offer?
A: We offer sea freight (FOB Shenzhen/CIF/DDP), air freight, and express courier (DHL/FedEx/UPS). For full container loads (FCL), we recommend sea freight. For urgent samples, express courier is fastest.
Q: What incoterms do you support?
A: We support EXW, FOB Shenzhen, CIF, and DDP. FOB is our standard term. DDP (delivered duty paid) is available for EU, US, UK, and select Middle East destinations with prior arrangement.
Q: How long does shipping take?
A: Sea freight: 15–35 days depending on destination. Air freight: 5–10 days. Express courier: 3–7 days. We provide tracking numbers and shipping documents within 24 hours of dispatch.
Q: Can you handle customs clearance?
A: For DDP shipments, we handle customs clearance and duties in the destination country. For FOB/CIF, the buyer is responsible for import clearance. We provide all necessary documents: commercial invoice, packing list, B/L, and certificates of origin.
OEM, ODM & Customization
Q: Do you support OEM and private-label branding?
A: Yes. We offer full OEM services including custom logo printing, private-label packaging, user manuals, and gift box design. MOQ for OEM branding starts from 100 pieces with free logo design support.
Q: What is the difference between OEM and ODM at HousePlus?
A: OEM: You provide the design/specs, we manufacture to your requirements. ODM: You choose from our existing designs and we apply your branding. ODM is faster (20–35 days) and lower MOQ (100 pcs). OEM with custom moulds takes 30–45 days and MOQ 500 pcs.
Q: Can you customize product colours and specifications?
A: Yes. We support Pantone colour matching, logo silk-screening/UV printing, custom cable lengths, capacity variations, and firmware customization for smart products. Custom mould development is also available.
Q: How much does custom packaging cost?
A: Standard OEM packaging (custom logo on existing box) is free for orders of 500+ pieces. Fully custom gift box design starts at $0.50–$1.20 per unit depending on material and printing complexity.
Q: Can you design products from scratch?
A: Yes. Our in-house R&D team of 60+ engineers can develop custom products from concept to mass production. NRE (Non-Recurring Engineering) fees apply for new moulds and PCB designs. Typical NRE range: $2,000–$15,000 depending on complexity.
Warranty & After-Sales
Q: What warranty do you offer?
A: All HousePlus products come with a 12-month warranty against manufacturing defects. Solar panels carry a 12-month performance warranty. Batteries have a 3,000+ cycle life guarantee. Warranty claims are processed within 48 hours.
Q: What is your defect rate?
A: Our current defect rate is below 0.3% thanks to our 5-stage QC process (incoming material inspection → in-process inspection → functional testing → aging test → final random inspection).
Q: How do you handle defective products?
A: For warranty claims, we offer free replacement parts, full product replacement, or credit notes at our discretion. For urgent cases, we can air-ship replacements within 72 hours. Video evidence is required for claim verification.
Q: Do you provide spare parts?
A: Yes. We maintain a spare parts inventory for all active product lines. Common spare parts (cables, adapters, remote controls) are available at cost. We recommend ordering 2–3% spare parts with your bulk order for local after-sales support.
Q: Do you offer technical support?
A: Yes. Each wholesale client is assigned a dedicated account manager fluent in English. We provide product training videos, installation guides, and troubleshooting documentation. Technical support is available Monday–Friday, 9:00–18:00 CST.
Still have HousePlus questions?
Contact our HousePlus support team for more information.
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